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How to appeal Refused or non-qualified calls?

1 min read · Updated 1 Oct 2026

The Affiliate can appeal the Merchant's decision in regard to the calls with the statuses Refused by Merchant, Non-unique and Non-qualified.

Appeal window: 7 days after the call. The window can depend on the offer. For some verticals and offers it is shorter, usually 3 days, so check the offer page before you appeal.

From the call list

Find the call you want to appeal and click on

By ticket

In order to appeal other calls you can create a ticket and enter the ID of the call and describe the issue

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