How to appeal Refused or non-qualified calls?
The Affiliate can appeal the Merchant's decision in regard to the calls with the statuses Refused by Merchant and Non-unique.
PLEASE NOTE! You can only appeal a call within TWO days of status assignment.
Find the call you want to appeal and click on![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/09594f02ff_lyei5f.jpg)
![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/52280daa79_1feyeo4.jpg)
In order to appeal other calls you can create a ticket and enter the ID of the call and describe the issue
![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/screenshot-2021-02-19-144332_1oi9cyf.png)
![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/screenshot-2021-02-19-144411_wlhf4m.png)
PLEASE NOTE! You can only appeal a call within TWO days of status assignment.
Find the call you want to appeal and click on
![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/09594f02ff_lyei5f.jpg)
![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/52280daa79_1feyeo4.jpg)
In order to appeal other calls you can create a ticket and enter the ID of the call and describe the issue
![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/screenshot-2021-02-19-144332_1oi9cyf.png)
![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/screenshot-2021-02-19-144411_wlhf4m.png)
Updated on: 19/02/2021
Thank you!