Call statuses
Every incoming call is assigned a certain status in the Calls Statistics section.
This call is approved and you can withdraw money for it.
Time period during which the Advertiser must listen to a call and approve or refuse it. If the hold time is over, the call is automatically approved.
The buyer had no balance at the time of the call. If the call qualifies as billable, it will be charged as soon as the buyer deposits the required amount.
The advertiser has canceled the call (reasons are always provided).
The Affiliate has appealed the canceled call.
A call has been made but the Merchant has run out of money on their account.
A call was made during non-working hours of the Offer, or the caller hung up so quickly that our system didn’t have time to route the call to a buyer.
A repeated call from the same user through the same affiliate number.
There was no advertiser in the bundle offer available to pick the calls.
A call has been classified as non-targeted.
The Call was never connected to the advertiser.
A repeated call from the same customer through different affiliate number.
This means the consumer didn't pass through the IVR
This means the IVR hasn't been interacted with yet, but also hasn't failed.
This is our catch all for spam control. If a consumer calls our DIDs too fast within a short amount of time, it's identified as spam and added to our local blacklist
Approved is not always final. Approved calls may still be subject to subsequent quality, compliance, and anti-fraud reviews. Commissions may be adjusted or reversed in accordance with the Affiliate Agreement if violations or advertiser disputes are identified later.
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