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# How to appeal Refused or non-qualified calls?

The Affiliate can appeal the Merchant's decision in regard to the calls with the statuses **Refused by Merchant** and **Non-unique**.

**PLEASE NOTE!** You can only appeal a call within **TWO** days of status assignment.

Find the call you want to appeal and click on ![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/09594f02ff_lyei5f.jpg)
![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/52280daa79_1feyeo4.jpg)

In order to appeal other calls you can create a ticket and enter the ID of the call and describe the issue 

![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/screenshot-2021-02-19-144332_1oi9cyf.png)

![](https://storage.crisp.chat/users/helpdesk/website/cc18bc9ffe16e000/screenshot-2021-02-19-144411_wlhf4m.png)